Refund policy

RETURNS & REFUNDS POLICY

At Purrfect Pet Stop, we want you and your pet to be completely happy with your purchase. If something isn’t quite right, we’re here to help.

RETURNS WINDOW

We offer a 30-day return period from the date you receive your order.

To be eligible, items must be:
• Unused
• In their original condition
• Accompanied by proof of purchase

REFUNDS & REPLACEMENTS

In most cases, we are able to offer a refund or replacement without requiring the item to be returned.

This allows us to:
• Resolve issues faster
• Avoid unnecessary shipping delays
• Reduce environmental impact
• Provide a smoother experience for our customers

To process your request, we may ask for:
• A brief description of the issue
• A photo or video showing the problem (if applicable)

Once approved, we will issue a refund or send a replacement as quickly as possible.

WHEN A RETURN MAY BE REQUIRED

In some cases (such as higher-value items or specific situations), we may request that the item is returned.

If a return is required:
• We’ll provide clear instructions
• You must contact us before sending anything back
• Returns sent without prior approval may not be accepted

REFUND PROCESSING

Once your refund is approved:
• It will be processed to your original payment method
• Please allow 5–10 business days for your bank or payment provider to complete the refund

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return unless faulty or damaged. These include:
• Used pet products
• Items marked as final sale

HOW TO START A RETURN OR REFUND

To request a refund or replacement, please contact us at:

Email: hello@purrfectpetstop.com

Please include:
• Your order number
• A short explanation of the issue
• Photos or videos if relevant

We aim to respond within 24–48 hours.

OUR PROMISE

We’re pet owners too, and we stand by the products we sell. If something isn’t right, we’ll always aim to make it right — quickly, fairly, and with care.